bh55 Privacy Policy — How We Protect Your Data

Our Privacy Commitments at a Glance

The cards below summarise the six core privacy commitments that bh55 makes to every player. These summaries are for convenience only — the full legal text of each commitment is in the numbered sections below.

1Introduction

This Privacy Policy describes how bh55 ("bh55", "we", "us", or "our"), the operator of the online casino and sports betting platform at https://bh55.vip (the "Platform"), collects, uses, stores, and protects the personal data of users ("you" or "your") who access or register for the Platform. It also explains the rights you have in relation to your personal data and how you can exercise those rights.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please do not use the Platform.

2Personal Data We Collect

We collect personal data from you in several ways: directly from you when you register for or use the Platform, automatically when you browse or interact with the Platform, and from third-party service providers who assist us in operating the Platform. The categories of personal data we collect are set out below.

• Full name as it appears on your national identity document
• Date of birth (to verify you are aged 21 or above)
• Mobile phone number (your primary contact and the number linked to your bKash, Nagad, or Rocket account)
• Email address, where provided during registration

• Copy of national identity card (NID), passport, or driving licence
• Selfie photograph or video verification, where required for identity confirmation
• Proof of address or mobile number registration documentation, where required

• Deposit and withdrawal history, including amounts, dates, and payment method references (e.g. the last four digits of a mobile banking number)
• Betting and gaming activity records, including bet amounts, game types, outcomes, and timestamps
• Bonus activation and wagering requirement completion records

• IP address, device type, operating system, browser type and version, and mobile network operator
• Pages visited, time spent on each page, links clicked, session duration, and error logs — collected via standard server logs and first-party cookies

3How We Use Your Personal Data

bh55 uses your personal data only for the purposes set out in the table below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without obtaining your prior consent.

4Legal Basis for Processing

bh55 processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to provide the services you have requested, including registering your account, processing your deposits and withdrawals, and making games available to you.
• Legal obligation: Processing that is required to comply with applicable law, including anti-money laundering obligations, KYC verification requirements, and mandatory record-keeping.
• Legitimate interest: Processing that serves bh55's legitimate business interests, such as fraud detection, platform security, responsible gaming monitoring, and improving the quality of our service — where those interests are not overridden by your own data protection interests.
• Consent: For any processing activity that is not covered by the bases above — such as optional marketing communications — we will ask for your explicit consent before processing your data for that purpose. You may withdraw your consent at any time by contacting [email protected].

5Sharing Your Personal Data

bh55 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose identified:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, and supported Bangladesh banks): We share only the transaction reference data necessary to process your deposit or withdrawal. We do not share your account password, identity documents, or betting history with payment providers.
• Game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and similar): These providers may receive your session token and bet data to deliver their games to your device. They do not receive your name, NID, or full mobile number.
• Fraud prevention and security services: We may share data with specialist fraud detection partners where we have reasonable grounds to suspect fraudulent activity on your account. Such sharing is strictly limited to the data necessary for the investigation.
• Regulatory and law enforcement authorities: Where required by applicable law or a lawful order from a competent authority, bh55 will disclose personal data to the relevant authority. We will notify you of such a request unless we are legally prohibited from doing so.

6Payment Data and Mobile Banking Security

bh55 supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank accounts. When you initiate a transaction via one of these methods, you are redirected to the relevant payment provider's own interface. bh55 does not at any point see or store your full bKash PIN, Nagad PIN, mobile banking password, or card CVV number. The only payment data retained by bh55 is the transaction reference number, the amount, the date, and the last four digits of the mobile number or account used — which is the minimum necessary for us to reconcile your account and process your withdrawal request.

bh55 will never ask you to share your bKash PIN, Nagad PIN, or any mobile banking password via live chat, SMS, email, or any other channel. If you receive any communication purporting to be from bh55 that asks for your payment credentials, please disregard it and report it immediately to [email protected].

7Cookies and Tracking Technologies

bh55 uses first-party cookies and similar technologies (such as local storage) to operate the Platform and improve your experience. We do not use third-party advertising cookies or behavioural tracking cookies that share your browsing activity with external advertisers.

• Essential cookies: These are required for the Platform to function. They maintain your login session, remember your language preference, and keep your account secure. You cannot opt out of essential cookies while using the Platform.
• Functional cookies: These remember your preferences such as game volume settings and display options to improve your gaming experience on return visits. Functional cookies can be cleared by deleting your browser or app cache.
• Analytics cookies: We use lightweight first-party analytics to understand how players navigate the Platform, which pages are most visited, and where technical errors occur. This data is aggregated and anonymised — it is not tied to your individual account.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to your bh55 account. For detailed guidance on managing cookies in popular mobile browsers used in Bangladesh (Chrome for Android, Samsung Internet, Firefox for Android), please contact our support team.

8Data Retention

bh55 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are set out below:

• Account data and KYC documents: Retained for the duration of your account plus a minimum of 5 years following account closure, in accordance with standard financial record-keeping requirements applicable in Bangladesh.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction. This is necessary for financial audit, anti-money laundering compliance, and dispute resolution purposes.
• Technical and usage logs: Retained for up to 12 months from collection, after which they are automatically deleted or anonymised. These logs are used for security monitoring and platform improvement only.

When the applicable retention period expires and there is no legal basis to continue holding your data, bh55 will securely delete or anonymise it. Anonymised data (data from which all identifying information has been permanently removed) may be retained indefinitely for statistical and analytical purposes.

9Data Security Measures

bh55 implements a layered security framework to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include but are not limited to the following:

• 256-bit TLS/SSL encryption for all data in transit between your device and our servers. Any page on bh55.vip that handles personal data or financial transactions is served exclusively over HTTPS.
• Encryption of sensitive data at rest. Passwords are hashed using industry-standard one-way hashing algorithms and are never stored in recoverable form. KYC documents are stored in encrypted form with access restricted to authorised compliance personnel only.
• Access controls: Employee access to personal data is role-based and strictly limited to what is necessary for the relevant job function. Access logs are maintained and reviewed regularly. Access to KYC documents requires multi-factor authentication.
• Regular security assessments: bh55's technical infrastructure undergoes regular vulnerability assessments. Any identified security issues are triaged and remediated in accordance with our internal security incident response procedure.

While bh55 employs all reasonable technical and organisational measures to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to affect your rights or interests, bh55 will notify you without undue delay and will take all reasonable steps to contain the breach and minimise its impact.

10Your Data Rights

You have the following rights in relation to the personal data bh55 holds about you. To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond to all rights requests within 30 days of receipt.

• Right of access: You may request a copy of the personal data bh55 holds about you, together with information about how we use it and with whom we share it.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: You may request that bh55 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent, or where we have no legitimate reason to continue processing it — subject to our legal retention obligations.
• Right to restrict processing: In certain circumstances (for example where you contest the accuracy of the data), you may request that bh55 restrict how it processes your personal data while the dispute is being resolved.
• Right to data portability: Where we process your data on the basis of your consent or for the performance of a contract, you may request a copy of that data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing that is based on our legitimate interests. If you object, we will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, or where we need to process the data for legal claims.

bh55 will not charge any fee for handling your rights request. We may ask you to verify your identity before we act on a rights request, to ensure that we are responding to the correct person and protecting your data from unauthorised disclosure.

11Protection of Minors

bh55 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process requires confirmation of age and we apply KYC verification to confirm that all account holders are aged 21 or above. If bh55 discovers that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the personal data of the minor from our records, and return any deposited funds. If you believe that a minor has registered for a bh55 account, please contact us immediately at [email protected].

12Changes to This Privacy Policy

bh55 reserves the right to update this Privacy Policy at any time. When material changes are made, we will publish the revised Privacy Policy on this page with an updated "Last Updated" date. Where the changes are material, we may also notify you by sending a message to the mobile number or email address associated with your account.

Your continued use of the bh55 Platform following the publication of any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the updated Privacy Policy, you must cease using the Platform and may request account closure by contacting our support team.

13Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how bh55 handles your personal data, please contact our support team. All privacy-related enquiries are handled by trained team members who understand both the English and Bengali languages. We aim to acknowledge all privacy queries within 2 business hours and to resolve all substantive requests within 30 days.

Email: [email protected]